Refund policy
Return & Refund Policy – Sukooon
At Sukooon, we want you to feel confident in your purchase. If you are not completely satisfied, we offer a 30-Day Return and Refund Policy.
1. Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, in the same condition that you received it
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The item must be in its original packaging
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You must provide proof of purchase (order number or receipt)
2. How to Request a Return
To start a return, please contact us at:
Email: help.sukooon@gmail.com
Include your:
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Order number
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Reason for return
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Photos of the product (if applicable)
We will guide you through the return process.
3. Refunds
Once we receive and inspect your returned item:
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We will notify you about the approval or rejection of your refund
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If approved, your refund will be processed within 5–10 business days
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Refunds will be issued via your original payment method or as agreed
4. Non-Returnable Items
The following items may not be eligible for return:
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Used or damaged products (unless defective)
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Items not in original condition or packaging
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Products returned after 30 days
5. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at help.sukooon@gmail.com.
6. Shipping Costs
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Customers may be responsible for return shipping costs unless the product is defective or incorrect
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Original shipping charges are non-refundable (if applicable)
7. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your payment provider—it may take some time before your refund is officially posted
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If you still have not received your refund, contact us at help.sukooon@gmail.com
8. Changes to This Policy
We reserve the right to update or modify this policy at any time. Changes will be posted on this page.
9. Contact Information
For any questions regarding returns or refunds, please contact us:
Email: help.sukooon@gmail.com